Customer Day in Lausanne – Hospital Logistics, Transformed

Customer Day in Lausanne – Hospital Logistics, Transformed
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Groundbreaking hospital logistics, AI, art, and cuisine.

This year’s Stöcklin Customer Day 2026 focused entirely on innovative intralogistics, automated hospital logistics, and forward-looking artificial intelligence (AI).

The professional exchange began right on the platform and continued en route with our interactive “Roll-on Workshop”—right in the train compartment.

Upon arrival in Lausanne, the first highlight followed: a look at the efficient and pioneering logistics at the CHUV (Centre hospitalier universitaire vaudois). Silvia Hanhart (Director of Hospital Logistics) impressively demonstrated how hospital logistics have evolved.

Our documentation on the CHUV also highlights just how high-performance this solution is in detail—from our automated high-bay warehouse at the PLEXUS-Santé logistics center to the Stöcklin buffer warehouse at the CHUV, which uses 5-meter-high automated storage and retrieval systems (RBG) that supply 23 operating rooms with 2,000 items around the clock and fulfill rush orders in just 1.5 minutes—is also detailed in our documentation on the CHUV.

Afterward, the group continued on to the Plateforme 10 cultural complex, where a group lunch at the restaurant provided ample opportunity for informal discussion and networking. Refreshed and inspired by a dose of art at the Photo Elysée photography museum, the next highlight of the program followed: Dr. Daniela Suter’s “Inside AI” keynote presentation shed light on concrete future scenarios as well as the potential of intelligent process control for our industry. Filled with new insights and engaged in final in-depth discussions, the participants finally set off on their journey home together.

We would like to extend our heartfelt thanks to all guests, partners, and speakers for the valuable dialogue, new insights, and input that will help us move forward.