Customer service
We are always there for you, when you need us.
Close cooperation is essential when planning and executing a system. This cooperation should continue over the entire time the system is in use.
This is why we offer agreements for all areas of service to regulate this cooperation and protect your valuable benefits as customers. Possible options for such agreements include:
- Guaranteed reaction times for support by our service desk
- More favorable rates for customers with agreements
- Analyses and interventions directly on your system using remote maintenance access for troubleshooting. The data and program libraries are maintained in the current developer environment at the service desk.
- Management of access data, providing us quick access to the customer system in the event of an emergency.
- Periodic check of software and licenses used from other providers
- Additional support times can be purchased additionally on a temporary basis
- Established maintenance plans