Quick elimination of malfunctions ensures that you are back to business as usual in no time. In the event of a malfunction, a quick reacting, competent team is always available for optimum support 24 hours a day, 365 days a year at our headquarters in Dornach (Switzerland).
The fact that all our products are produced and developed within our own company ensures that we can offer you perfect and rapid service with the highest degree of know-how to ensure that your equipment is back up and operating perfectly in a flash. State-of-the-art technology ensures lightning fast access to all of our customer's equipment profiles for our help desk team. Here, possible problems are quickly recognized, evaluated and your system put back into operation.
And if our telephone service is not capable of eliminating the malfunction, our highly qualified technicians are always here for you on site. These technicians are available to our customers on location 24 hours a day, 365 days a year, to ensure quick remedies thanks to rapid and comprehensive support.
Different versions of help desk contracts give you the possibility of finding the right service package for your system. Our aim is to keep your entire system at the high performance level for which it was designed and therefore help you to obtain a true competitive advantage.